911 Crisis Information - MindSpring Mental Health Alliance
911 Crisis Information - MindSpring Mental Health Alliance
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911 Crisis Information



Taking Your Child (or an Adult) to the Emergency Dept. - Helpful advice here.

                                                       Polk County Children's Mental Health Crisis Services
                                                                      Option 1 - Imminent Threat - 911
                                                                            Option 2 - Therapists

                                                               The National Suicide Lifeline is 1-800-273-8255

               Your Life Iowa is a Crisis line for Mental Health, Suicide, Alcohol, Drugs, Gambling, and Vaping & E-cigarettes

                                                      Phone:  855-581-8111 or 211 ext. 8           Text:  855-895-8398

Crisis Services in Polk County

The Mental Health Mobile Crisis Team

The Mobile Crisis Response Team provides short term on-site crisis assessment and intervention for children, youth and adults experi-encing a mental health crisis. The team is staffed with behavioral health specialists including registered nurses, Master’s level psy-chotherapists and social workers. The team is activated when a law enforcement officer is responding to an emergency call.  An evaluation, including a determination about the appropriate level of care needed, is completed in the field by a member of the team. The team member completing the evaluation will then make recommendations for appropriate interventions based upon the current needs of the individual in crisis. They will also provide information, education, and potential linkage to community resources.
Emergency Calls: 911        Non-Emergency Calls: 515-283-4811

Be clear with the dispatcher what the situation is, that it is a mental health crisis, and request the Polk County Mobile Crisis Response Team to assist. In response to your phone call, the mobile crisis team and police officers.will arrive at your location. 

Psychiatric Urgent Care Clinic for Adults:

Will accept walk-in appointments for individuals who are experiencing an exacerbated mental health condition.  Services at the clinic include mental health assessments, medication management, therapeutic counseling and coordination of services for healthcare and basic needs.

Broadlawns located at 1801 Hickman Rd in DSM – West Entrance). Hours are 9am-7pm, Monday through Friday. Serves ages 18 and older. Phone: 515-282-5742

Psychiatric Urgent Care Clinic for All Ages:
Services include, but are not limited to Mental health services, Psychiatric evaluation and assessment, Addiction medicine, Crisis services and Community resources.  Onsite coordination for additional interventions will be coordinated with Eyerly Ball Community Mental Health Services, Orchard Place Integrated Health Program and other behavioral health agencies in central Iowa.

UnityPoint Health located at 1250 East 9th Street in DSM. Hours Mon-Thurs 9 AM to 7 PM, Fridays 9AM to 5PM. Serves all ages. Phone: 515-263-2632

The Crisis Observation Center:

Is intended to meet the needs of individuals who are experiencing an acute behavioral health stressor that impairs the individual’s capacity to cope with his/her normal activities of daily living. The goal of the Crisis Observation Center is to offer a place for individuals to seek crisis intervention services and stabilize them quickly so they can return to the community. The length of stay is up to 23 hours. Services offered include a nursing assessment, care/service coordination, crisis intervention therapy, and access to a psychiatric prescriber if needed. Staff include registered nurses, Master’s level psychotherapists, psychiatric technicians, and care/service. These services are offered in a safe and supportive environment.  

Crisis Observation Center is open 24/7. 
Located at Broadlawns Hospital (1801 Hickman Rd in DSM – West Entrance)
Phone: 515-282-5742

Broadlawns Crisis Team:  
Provides comprehensive emergency mental health services including assessment, triage, crisis intervention, and discharge planning. Services are available by phone or in person through our Emergency Department.

In addition to being the initial contact to the Inpatient Psychiatric Unit, the crisis team assists clients in finding the programs and services that are the most appropriate for their needs.

For assistance 24 hours a day, call 515.282.5752

The Pre-Petition Screener Service
A resource for Polk County residents who want to file a petition for involuntary behavioral health services through the Clerk of Court. The screener is a mental health professional who is available to assist applicants and respondents before, during, and after the petition process. The role of the Pre-Petition Screener is to gather background information from both applicants and respondents, and help determine if another path toward treatment may be preferable. In the event that a judge denies a petition, the screener is available to discuss appropriate next steps and help make connections with available resources.

The Pre-Petition Screener is available without an appointment Monday-Friday 8:30am to 4:30pm.
Located at the Polk County Justice Center (222 5th Ave in DSM)
Phone: 515-336-0599 (direct line) or 515-282-5742 (main office)

Emergency Room: When a loved one is experiencing a mental health crisis, they have a plan to act on their suicidal, homicidal or self-harm thoughts, and you feel as if you have tried all other avenues and the current environment is unsafe, it is time to utilize an emergency room. The emergency room is used to stabilize a patient and transition them to the next appropriate treatment option.

Broadlawns Emergency Department located at 1801 Hickman Rd in DSM. Phone: 515-282-2200

Lutheran Emergency Department located at 700 E. University Ave in DSM. Phone: 515-263-5120

Methodist Emergency Department located at 1200 Pleasant St. in DSM. Phone 515-241-6213

Methodist West Emergency Department located at 1660 60th St. in WDSM. Phone: 515-343-1200

MercyOne Emergency Department located at 1111 6th Ave in DSM. Phone: 515-247-3211

MercyOne Emergency Department located at 1755 59th Pl in WDSM. Phone: 515-358-8280

The Clive Behavioral Health Hospital will operate as a 134-bed independently licensed hospital on two campuses – 34 beds on the Des Moines campus at 1111 6th Avenue and 100 beds on the Clive/West campus at 1450 NW 114th Street, Clive, Iowa.  Upon opening on Feb. 22, 2021, CBH-West will maintain a daily census of no more than 10 adult patients until required accreditation surveys (TJC, CMS) are complete and approvals received. Beds will eventually be 1/3 for youth and the rest for adults. The downtown location of 34 beds will be for adults with mental health and medical issues.

The accreditation process should take approximately 60-90 days. • After the initial phase-in period, the MercyOne Help Center will be permanently replaced by the new Clive Behavioral Health Intake & Assessment Center – accessed by calling 1- 844-680-0504.

Go to their website at:  https://clivebehavioral.com

 Crisis Services in Dallas County 

24/7 Crisis Line – 1-844-428-3878

Mobile Crisis Team - For a mental health crisis in need of emergency assistance call 911. Tell the dispatcher that the situation is a mental health crisis and you need the Mobile Response Crisis Team to assist.  In response to your phone call, the first people to arrive will be law enforcement officers. Officers will determine if it is a mental health related issue and maintain safety at the scene. Officers make a request through dispatch if it is determined the Mobile Crisis Unit is needed. (Covers Dallas, Guthrie and Audubon counties)

Safe Harbor Crisis Center, 706 Cedar Street, Woodward, IA 50276  - 515-642-4125 – a safe place where individuals who may be experiencing a mental health crisis can voluntarily access crisis intervention services. Open 24 hours a day/7 days a week.  Typical stay is less than a week.

Safe Harbor Transitional Living Servicesprovides short term (2-3 month) housing for an individual coming out of a placement or hospitalization who needs to redevelop skills needed to be successful in the community.  Phone:  515-642-4125  (Covers Dallas, Guthrie and Audubon counties)

 Crisis Services in Warren County

Website for more information: http://cicsmhds.org/services/crisis-services/

24/7 Crisis Line – 1-844-258-8858

For emergency situations always call 911Tell the dispatcher that the situation is a mental health crisis and you need the Mobile Response Crisis Team to assist. 

Mobile Crisis Team – Eyerly-Ball MH Center 1-844-258-8858

Monday through Friday – 9 AM to 3 PM you can also chat one to one on-line at www.Foundation2CrisisChat.org or by texting 800-332-4224.  All contacts are confidential.

Warren County Community Services Director – Betsy Stursma - 515-961-1059 betsy.stursma@cicsmhds.org
The main phone number is 515-961-1068.  There is a “Mental Health Resources in Warren County” booklet you can ask for.

 Crisis Services in Madison County 

Krystina Engle, Director and the Eyerly Ball Staff, will provide the new Mobile Crisis Response Service. There is not an age limit nor income guidelines to this program. The service itself is free of charge and is available 24/7.

Mobile Crisis Response is a service that provides teams of professionals that can provide on-site, face-to-face mental health services for an individual or family experiencing a mental health crisis. They can respond wherever the crisis is occurring—in an individual’s home, the community, or other locations where an individual lives, works, attends school, or socializes.

The team will be dispatched through the existing CICS Crisis Line (844-258-8858) available 24/7.

For emergency situations always call 911.  Tell the dispatcher that the situation is a mental health crisis and you need the Mobile Response Crisis Team to assist. 

For more information about services in Madison County, please see the website at:  http://www.madisoncoia.us/offices/comservices/index.htm

For more information about the CICS Mental Health and Disability Services Region, go tohttp://cicsmhds.org/

Smart911:  Polk County residents may go to https://www.smart911.com/  to sign up and create a family profile.  The information contained in the profile will be accessible to dispatchers when residents call 911.  Information that may be entered into the online profile includes:  the names and identifying information of individuals who live in your household, addresses, phone numbers, emergency contacts, vehicles, animals, and medical information.

Families who may need to access 911 for medical purposes including a mental health crisis can provide much needed information for law enforcement – so they can be better prepared prior to their arrival at the family home

Adult Mental Health System - Map, Regional CEO and County Disability Coordinators - click here 

The MHDS Regions Resource Book - click here (from the Community Corrections Supporting Re-entry program)


The Iowa International Center is able to provide non-English speaking Iowans, and those assisting them in a time of crisis, with access to a Free 24/7 Emergency Interpretation Hotline.  More than 220 languages are available.  The Free 24/7 Emergency Interpretation Hotline is a great resource for emergency responders, law enforcement officers and those assisting victims of domestic violence and abuse who are not able to communicate in English and are in a life-threatening situation.  Click here to learn more about how to use the service.  For additional information, please contact the Iowa International Center at 515-282-8269.

Help in a Tragedy

Resources helpful for use with members or in the broader community - particularly with children and youth

          SAMHSA: Incidents of Mass Violence

·         SAMHSA Disaster Distress Helpline

·         Center for the Study of Traumatic Stress

·         National Child Traumatic Stress Network

·         Talking to Children About the Shooting

·         Posttraumatic Stress Disorder




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